TERMS AND CONDITIONS

These terms do not supersede statutory rights under the Sale of Goods Acts but are designed to clarify the principles and procedures by which we operate. Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. All measurements given are approximate.

Making a Purchase
We accept credit and debit card payment. You may also send your credit card information via phone. No binding contract will exist between us until we have accepted your order. All goods are sold subject to availability, and can be placed on back order. Once we have received your payment we will send out your order by recorded delivery.

Credit Card Security
Your order is processed by SagePay using 128-bit encryption. No credit card details are stored by us on our site.

Currency & Pricing
All prices shown in this website are quoted in pounds sterling and are inclusive of VAT (credit cards sales will be charged in your local billing currency by your credit card provider). Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.

Shipping / Carriage
The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail, UK ParcelForce to both home and overseas destinations or courier.

Providing your items are in stock we will aim to dispatch your order to you within 10 working days unless a shorter time is especially requested and agreed. Once dispatched, please allow 5 working days for UK orders, 10 days for EU orders and 15+ for rest of the world unless otherwise specified. Should your item not be in stock it will be placed on back order. Please note that if an item ordered is out of stock, the rest of the order will be held until everything is available. Payment will not be taken until goods are dispatched.

Our Postage and Packaging rates are displayed on our website and are subject to change without notice. However, once we have accepted your order we will not change the price that applies to such an order.

Duties and Local Taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

Resale
You will not resell any goods or offer any goods for resale in any country.

Proof of Posting
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

Payment and Retention of Title
Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belongs to Thornback & Peel until payment in full for the goods is received by us. Please note that on-line transactions are normally actioned automatically whilst you are on-line to the secure transaction server.

Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties but we do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time. Applicable Law and Courts of Jurisdiction: All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.

Copyright
By entering and using this site, you acknowledge and agree that all the text, graphics, images and design including fabrics, clothing, accessories and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Thornback & Peel.

Copyright for the photographs on this website remain with Thornback & Peel.

You acknowledge and agree that the material and content contained within this web site is made available for your personal non-commercial use only.

You agree not to (and agree not to assist or facilitate any third party to:

(a) copy, reproduce, transmit, adapt, publish, display or distribute any part of this site;
(b) commercially exploit or create derivative works of such material and content or to incorporate any of it into any other work, including any website, whatsoever;
(c) copy, make any design document, make articles to, or otherwise use any of the designs depicted in this site; or
(d) use the graphics on this site separately from the accompanying text; except with the prior written consent of Thornback & Peel.

Mediation
In the event of disagreement between Thornback & Peel and its clients which cannot be mutually resolved in a reasonable time period, the Institute of Directors (UK) may be asked by either party, subject to the agreement of the other party to the dispute, to appoint a mediator to settle the dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.

Errors
Every effort is made to ensure that al the information provided on the Thornback & Peel website is correct at the time of going on line. If we discover an error relating to your order, we will contact you as soon as possible to advise you of the error and confirm that you still wish to proceed.

General
No order is binding on you or Thornback & Peel until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or on payment in full of the price of the items and any delivery charge, which ever is later. These terms and conditions can not be varied by you or us unless made in writing and signed by both parties.

Place of Business
Thornback & Peel operate from Studio W11, Cockpit Arts, Cockpit Yard, Northington St, London WC1N 2NP.
Our mailing address for returns etc. is: Thornback & Peel, Studio W11, Cockpit Arts, Cockpit Yard, Northington St, London WC1N 2NP.

Gift Card Terms & Conditions

1. Gift Cards can only be redeemed online at thornbackandpeel.co.uk or in our London Shop; they are not valid in TBP concessions.

2. If a product is returned to us that has been purchased using a Gift Card, the value will be refunded onto a new one Gift Card.

3. Gift Cards cannot be returned or exchanged for cash alternative.

4. Gift Cards redeemed online at thornbackandpeel.co.uk must be redeemed in full in one transaction. 

5. Promotional codes cannot be used in conjunction with Gift Cards.

6. Promotional codes cannot be used when purchasing a Gift Card.

7. Gift Cards expire one year from date of purchase unless otherwise stated.

8. Please note, if any or all of the initial order placed is returned and refunded resulting in the amended total value being less than £100, then the gift voucher will be void.


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